Q: Will I void the warranty if I open the Wow Machine? It says "Do not open". A: If you follow our instructions, your warranty will not be voided.
Q: What kind of battery does the Wow Machine take? A: Any flat-top 18650 battery with a capacity between 2500-3500mAh will work.
Q: Why doesn't my Wow Machine work when I power it with a computer?
A: When connected to a computer, the Wow Machine automatically functions as a USB thumb drive and stops operating. Please use another power source.
Q: Why is my Wow Machine noisy?
A: Please turn the volume to maximum and reduce the input gain of your connected hardware. You may also try updating the firmware.
Q: I can hear crackling noises while scratching. A: Please update the firmware; this issue will be resolved.
Q: The white LED at the back stays on even when I turn the Wow Machine off.
A: The white LED is the charging indicator. It remains on for 30 seconds after the Wow Machine is turned off.
Q: I cannot completely mute the beat even if I turn the mix knob all the way.
A: Please update the firmware; this issue will be resolved.
Q: I cannot extract the firmware; it needs a password.
A: Please do not extract the "update.7z" file. Copy the entire file directly to the top-most layer of the Wow Machine, and it will update itself automatically.
Q: My Wow Machine slides easily while scratching.
A: Please peel off the protective layer at the bottom of the Wow Machine.